Research Interests

Curriculum Vitae

Publications

Adrián Edelman is an Associate Professor of Operations Management at IEEM, Universidad de Montevideo, Uruguay. His areas of interest are the design and management of service operations, quality management, and customer satisfaction measurement. 

Adrián is currently a doctoral candidate at Cranfield School of Management, UK, where he is researching the impact of service operations design on customer evaluations of service quality and on customer satisfaction.

He holds a BSc and a MSc in Industrial Engineering, an MBA, and a Masters in Research. Professional experience include over 10 years working and consulting in various services industries.